Returns & Refund Policy
This Returns & Refund Policy applies to purchases made via our online store.
1. Voluntary Return Policy (30 Days)
In addition to your statutory rights (including the right of withdrawal described below), we offer a voluntary return policy of 30 days after receipt of your order.
To be eligible for a voluntary return:
- Items must be unused, unopened, and in the same condition as received
- Items must be returned in their original packaging
- Proof of purchase (order confirmation or receipt) is required
Certain items may be excluded from voluntary returns where indicated at the time of purchase.
2. How to Start a Return
To initiate a return, please contact us at:
Please include:
- Order number
- Items you wish to return
- Reason for return (optional, not required)
Once your return request has been reviewed and approved, we will provide you with instructions on how and where to send your return.
Returns sent without prior approval may not be accepted.
Return shipments must be sent to:
AIC Logistics & Fulfillment
c/o CRAVERS
Robert-Bosch-Str. 15
86551 Aichach
Germany
3. Return Shipping Costs
Unless otherwise stated, customers are responsible for the direct cost of returning goods.
If a return is accepted due to an error on our side (e.g. wrong or defective item), we will cover reasonable return shipping costs.
4. Inspection & Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, please contact us immediately at:
Please include:
- Order number
- Description of the issue
- Photos of the product (if applicable)
We will assess the issue and offer an appropriate solution, which may include replacement, refund, or store credit.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Refunds are typically processed within 10 business days after approval
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at hello@eatcravers.com.
6. Exchanges
The fastest way to receive a different item is to:
-
Return the original item (if eligible and accepted)
-
Place a new order separately once the return is approved
We do not guarantee direct exchanges.
7. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g. food products)
- Opened or unsealed items where hygiene or safety reasons apply
- Gift cards
- Items marked as non-returnable at the time of purchase
- Sale or clearance items (where applicable)
If you are unsure whether your item is eligible, please contact us before sending it back.
8. European Union Statutory Right of Withdrawal
If your order is delivered within the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason.
Details regarding the exercise of your statutory withdrawal right, including the required withdrawal procedure, are provided on our dedicated withdrawal page:
Where applicable, this statutory right applies independently of our voluntary 30-day return policy.
9. Contact
For any questions regarding returns or refunds, contact:
CRAVERS Customer Support
Email: hello@eatcravers.com
Submit Withdrawal Request
Confirmation: By submitting this form, you declare that you wish to withdraw from the purchase contract relating to the order identified above.
